Improving the customer experience through Quality Analysis in customer care
February 13
What does Quality Analysis in customer experience consist of, and why is it such an important element for any company that handles large volumes of customer requests? Customer care, to date, plays a crucial role in […]
XCALLY Instant: Instant Messaging for Effective Customer Care on Whatsapp.
February 9
In recent years, WhatsApp has established itself as one of the leading instant communication channels, with billions of active users worldwide. This popularity has led many companies to leverage WhatsApp as a customer care tool to […]
How AI chatbot can transform customer service with XCALLY
February 6
In today's digital age, companies are constantly looking for innovative solutions to improve their customer service processes and deliver exceptional service experiences. As customer expectations continue to rise, companies will find themselves under increasing pressure to […]
Millennials vs Gen Z: How does the approach to customer service change across generations?
February 1
In recent years, the generational landscape has undergone significant change. Millennials, born between the 1980s and 1990s, saw the shift from a traditional technological era to the accelerating digital age, as opposed to Gen Z, the […]
The benefits of cloud computing applied to customer service
January 29
In an increasingly digital and interconnected world, companies are constantly looking for innovative solutions to improve operational efficiency and deliver a superior customer experience. And this is precisely where the cloud computing comes into play. In […]
The future of customer experience: leveraging AI sentiment analysis for a deeper understanding of customers
January 23
The digital age has brought an enormous amount of data at the disposal of companies. Among the most valuable data are those that reflect customers' opinions, emotions, and perceptions. Understanding this information is critical to improve […]
