AI voicebot: the evolution in contact centers' customer service
March 7
When thinking of a modern contact center, one is often confronted with the idea of a combination of experience and empathy of a "human" operator and the efficiency and speed of response of an automated responder, […]
Optimizing the customer experience with a customer experience management software
March 4
Today, more than ever, companies must place at the center of their strategy the customer experience. Only by thoroughly understanding the needs and preferences of your customers can you hope to retain them and make them […]
Omnichannel Customer Experience: The Key to Successful Customer Interaction
February 28
Among the various approaches to improving customer interaction, the omnichannel customer experience stands out as a key strategy for ensuring effective engagement of the average user across all available channels. What is meant by Omnichannel Customer […]
Xenialab S.r.l. becomes XCALLY S.r.l.: a renovation to go beyond the boundaries of customer experience
February 27
Xenialab S.r.l., an industry leader in innovative customer experience solutions, is pleased to announce its corporate name change to XCALLY S.r.l. This transformation marks a new chapter in the company's history of renewing itself to go […]
Predictive Dialer Software: Benefits and Solutions
February 20
Predictive dialer software systemsare indispensable for companies that handle high volumes of inbound and outbound calls. In fact, thanks to their features of optimizing timing and intelligently assigning calls to operators, they enable significant improvements in […]
The benefits of AI Tools: improving customer care with ASR & TTS, Sentiment Analysis and Conversational AI
February 16
We are now immersed in an ultratechnological world, where everything moves at supersonic speed. In this digital age, companies must constantly update to keep up with the times and meet the evolving needs of customers. This […]
