Case Study Healthcare: XCALLY applied to the healthcare world
October 7
This case study in healthcare illustrates how XCALLY, an omnichannel customer care solution, has improved customer service for a leading company in the industry, especially during a very special time for everyone, namely the Covid Pandemic. […]
Enhancing Financial Services through XCALLY: Mukuru's Case study
September 6
This case study delves into how Mukuru partnered with XCALLY to seamlessly integrate voice and digital communication, leading to remarkable improvements in operational efficiency, customer engagement, and service quality. Who are Mukuru? An introduction Mukuru is […]
Case Study: Optimizing Customer-Agent Interaction through XCALLY's video channel system
August 6
This case study focuses on the implementation of the XCALLY video channel system., an advanced WebRTC-based video conferencing solution, to enhance the interaction experience between customers and customer service agents. The Client The client, a digital […]
Case Study Rodd Hotels: XCALLY's Solution for the Hospitality Sector
June 3
In this case study, we will analyze how XCALLY, with the support of its partner, successfully implemented an omnichannel solution for a well-known hospitality company in Canada and the USA. By leveraging the ease of integration […]
XCALLY enables omnichannel management in the e-commerce industry.
May 24
The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition […]
XCALLY Transforms Intred's VIP Customer Care with Personalized IVRs
October 12
In the competitive world of telecommunications, the ability to handle customer inquiries promptly and accurately is critical to success and retention. To meet this challenge, Intred has chosen to make a difference through its partnership with […]
