XCALLY, the complete multichannel contact centre suite based on Asterisk, offers efficient integration with Outlook 365 to simplify and improve email management in your contact centre.
The integration of Outlook 365 with XCALLY provides a unified and integrated experience, enabling your contact centre to manage email communications easily, efficiently and professionally.
With this integration, customer emails are automatically imported and assigned to the appropriate team members, facilitating ticket management and collaboration.
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