The integration of Skebby with XCALLY makes it possible to introduce very advanced Robotic Process Automation capabilities into the contact centre platform. Scabby is one of the leading RPA platforms specifically dedicated to intelligent process management within contact centres.
When integrated with XCALLY, Skebby enables the creation of chatbots, voice assistants and automation flows that autonomously respond to standard customer requests, freeing human resources for more complex interactions. Moreover, through the application integrations enabled by Skebby, XCALLY agents can rely on fully digitised processes that speed up operations and simplify work.
With this integration, the benefits of automation are fully accessible to XCALLY customers, enabling new levels of operational efficiency and service quality.
Note: Please consult the official XCALLY and Skebby documentation for further details and detailed instructions on how to correctly configure Skebby integration on XCALLY.
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