Connectel's integration with the XCALLY platform allows the implementation of advanced features for routing and handling of incoming calls. Connectel is one of the world's leading companies in the field of contact routing.
When integrated with XCALLY, Connectel provides advanced tools for intelligent routing of incoming calls, automatically and dynamically directing them to the most appropriate agents based on factors such as skills, availability and past performance. Connectel also offers detailed reporting and statistics to analyse queues, waiting times, transfer rates and much more.
Such integration is essential for service desks and help desks that wish to excel in the quality of initial reception and customer satisfaction, guaranteeing high service levels.
Note: Please consult the official XCALLY and Connectel documentation for further details and detailed instructions on how to correctly configure Connectel integration on XCALLY.
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