The integration between the XCALLY platform and the Clickatell service further extends the potential of mobile messaging within the contact centre solution. Clickatell is in fact one of the leading global providers of SMS services, with over 900 connections to mobile operators worldwide.
Thanks to the Clickatell API integrated into XCALLY, operators can easily send and receive messages to and from any phone number, consolidating the mobile channel as the preferred point of contact with customers. Clickatell ensures high message delivery rates and extensive functionality such as scheduling, status and analytics.
This integration is ideal for companies aiming to improve customer satisfaction, loyalty and conversion rates using versatile and effective communications such as SMS.
Note: Please consult the official documentation of XCALLY and Clickatell for further details and detailed instructions on how to correctly configure Clickatell integration on XCALLY.
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