In today’s world, customer service is no longer just a support process, but a real competitive advantage. This is the topic addressed by Christian Orlandi, CEO of XCALLY, in episode #98 of the podcast “Technology Made in Italy,” hosted by Max Brigida, founder of Italian Software.
Customer service, omnichannel and artificial intelligence: the vision of XCALLY
During the episode, Christian Orlandi tells about the origin of the name XCALLY and the philosophy that guides the development of the platform, emphasizing how effective customer service can determine a company’s success. They talk about the omnichannel approach, artificial intelligence applied to customer management, and above all the ideal balance between automation and human interaction to deliver high-quality customer service.
Listen to the full episode
Don’t miss this interesting talk on innovation, technology and customer experience!
