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Internal instant messaging is a great tool for agents and supervisors to collaborate better and solve customer problems quickly!
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An agent is talking on the phone with a customer and needs help to solve a problem. He can easily get information via internal Messenger from another agent or a supervisor, instead of transferring the call!
This is a great advantage, as call forwarding can cause frustration to customers and reduce agent productivity.
The best omnichannel
software for cutting
edge companies
Contact us now to receive more info
