Company

XCALLY, innovation serving the customer relationship

XCALLY is the omnichannel contact centre solution developed in Italy, by a passionate and innovative team, with specific experience and certifications on Asterisk™ and ITIL processes, designed for customer care management and customer experience improvement.

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XCALLY in numbers

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COUNTRIES IN WHICH
WE OPERATE

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PARTNERS
IN THE WORLD

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CERTIFICATIONS OF
SAFETY AND CONFORMITY

The birth of XCALLY and the evolution of its approach to customer care

XCALLY comes to life from the long experience gained in the contact centre field by a team of professionals who, since 1996, had been experimenting with innovative solutions such as Voice over IP and Asterisk, analysing their potential and criticalities in order to develop products that are constantly being optimised.
Around 2010, the XCALLY team developed its first platform designed specifically for managing telephone call centres. In 2012, it began an internationalisation process in collaboration with the University of Turin and UCLA (University of California, Los Angeles).
XCALLY then begins to face foreign scenarios that are not without their complexities, but it reaps its first positive feedback in South-East Asia, Africa and Europe also thanks to commercial partnerships that validate its quality.
At the same time, it continues to develop increasingly advanced functionalities to respond to the evolution of customer care dynamics from an omnichannel perspective.

Grow and improve, always

XCALLY's success is based on the contribution and commitment of its people over the years.
Thanks to the work of teams linked by shared values, the company has been able to successfully pursue its mission of innovation in customer care. Driven by the desire to support customers and partners to the best of its ability, XCALLY has been able to evolve its model by challenging the industry status quo. The entrepreneurial spirit of its origins continues to drive the daily development of cutting-edge solutions.

Today, more than ever, XCALLY unites its generations in the will to grow and improve, promoting the prosperity of all stakeholders.

We are a company of People

Human Singularity AI

The slogan 'Human Singularity AI' fully reflects the philosophy that drives XCALLY. Our vision is to develop solutions based on Artificial Intelligence, but always focused on human-driven innovation.

We are committed to promoting responsible, people-monitored and people-driven technological progress in full respect of ethical values. Through artificial intelligence we want to improve the user experience and support our partners better, but always with the perspective of enhancing human capabilities, not replacing them.

We invite partners who share our vision to grow with us, offering guidance, assistance and unwavering support. Through our work, we want to help build a future in which technology and natural intelligence can evolve hand in hand.

Inclusion and Diversity

We believe that the added value of a company comes from the wealth of its people. We promote an inclusive working environment, free of discrimination, where everyone can realise their full potential regardless of gender, age, culture and background.

Environmental Sustainability

We are aware of the impact of our activities and are committed to reducing the company's ecological footprint on a daily basis. We opt for solutions that allow us to limit our use of resources, we favour local and sustainable suppliers, and we encourage environmentally friendly behaviour among our employees. Environmental protection is at the heart of our corporate strategies, in the constant pursuit of responsible progress.

At XCALLY, we believe that people are the essence of our success. We cultivate an inclusive and sustainable working environment, where positivity and respect are at the heart of our actions.

Corporate life

XCALLY is a dynamic and stimulating reality to work in. We strongly believe in teamwork and the exchange of ideas and experiences.

Our Mission

Innovative solutions, shared values, extraordinary support in more than 60 countries around the world. At XCALLY, we are more than cutting-edge technology: we are human-based innovation.

Our Vision

We are committed to redefining the customer experience through innovative solutions developed together with our Partners.
With XCALLY, the future of customer experience is a journey towards global innovation and inclusive progress.

We are a company that cares about people's well-being. In addition to flexible working hours and smart working, we offer various welfare services and company health policies.
Our aim is to maintain a stimulating and rewarding working environment, in which you can express your full potential and contribute to the company's growth.

Want to take up the challenge? Apply for one of our open positions!

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